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Best Price Guarantee

Best Price Guarantee is your assurance that you’ll get the best price on a product you purchase on our website. If you find a lower, currently advertised price from an authorized Canadian-based online retailer (that is a retailer authorized by the supplier to sell its products), we will beat it by 10% of the price difference between our price and the competitor's.

Best Price Guarantee applies to any product advertised with the term "BEST PRICE GUARANTEE" and is currently limited to "Patio & Garden" and "Massage & Spa" collections.

Here’s how our best price guarantee works:

  1. You see a better price at another authorized Canadian-based online retailer.
  2. Contact Customer Care centre at (343)887-5005 and present proof of lower price or respond to your original order confirmation email with a link to the advertisement along with a screenshot from the competitor’s website.
  3. We match it under the following conditions:
    • The advertised product is identical (same year, same model number, same colour, components, and bundling that may be included in the price)
    • The advertised price must include FREE shipping. 
    • The advertised product or its price is not: a “special offer” such as bonus or free offer; private sale; marketplace seller; trade-in sale; special order, “limited quantity”, “daily deal”, "door crashers" or “one of a kind”, liquidation or similar offer; after rebate price; coupon, club or wholesale price; store credit, Gift Card or similar credit; items sold in “as-is” condition including refurbished merchandise, floor models, open stock and scratch-and-dent items; or a price based on a competitor’s advertising error or misprint
    • In the case of a competitive price match, representative verifies that the advertised product is in stock and available for immediate sale on the competitor’s  website.
    • The request for price match is made within one hour of the time of purchase via email by responding to the original order confirmation email.
    • In the case of a competitive price match, representative verifies that the advertised product is in stock and available for immediate sale on the competitor’s  website.
    • Any refunds will be provided to the original payment method

No price adjustments will be allowed during major holiday promotions including Black Friday and Boxing Week promotional periods.

Betel Canada reserves the right to verify competitor pricing and availability of price match items, limit quantities of price match items to one per product per customer, and to revoke this guarantee or change its terms and conditions, without advance notice.