🚛 FREE SHIPPING ☎️ (343) 887-5005
Cart 0

COVID-19 UPDATE

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

KEY UPDATES - UPDATED AT 3:00PM EST FRIDAY DECEMBER 17 2021

▪︎ AS A BUSINESS THAT PROVIDES AND SUPPORTS ONLINE COMMERCE, WE ARE FULLY OPERATIONAL AND FUNCTIONAL.

▪︎ WE PROVIDE CONTACTLESS FREE HOME DELIVERY IN PARTNERSHIP WITH OUR TRUSTED LOGISTICAL PARTNERS UPS® CANADA, CANPAR® AND FEDEX®

▪︎ WE HAVE TEMPORARILY SUSPENDED GTA WAREHOUSE PICK UP UNTIL FURTHER NOTICE. 

▪︎ WITH EVERYONE'S SAFETY IN MIND, OUR LOCAL OFFICES AND OTHER PICK-UP KIOSKS WILL REMAIN CLOSED TO CUSTOMERS. HOWEVER, WE WILL CONTINUE TO PROVIDE SUPPORT THROUGH OUR VIRTUAL SUPPORT NETWORK.

▪︎ WE ASK ALL OUR VALUED CUSTOMERS TO PLEASE RESPECT AND ABIDE BY ALL NATIONAL, PROVINCIAL AND MUNICIPAL SOCIAL DISTANCING PROTOCOLS, CAPACITY LIMITS AND HEALTH GUIDELINES FOR THE SAFETY OF EVERYONE CONCERNED. 

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Betel Canada is a Canadian E-Commerce Business based in Ontario, Canada that provides and supports online retail by providing warehousing, storage and distribution of goods that are ordered online.

We understand that the continued spread of Coronavirus (COVID-19) in our communities and around the world has understandably raised concerns for you and your families.

Please take a moment to review a few important steps we have taken to help make your shopping experience during this global crisis safe and stress free.

Virtual Assistant 

We have launched a virtual customer assistant, a Green chat bubble through which customers will be able to reach our team, get help, ask questions and make suggestions. This option will now enable our customers to interact with our staff without having to visit our offices and meet representatives in person.

Phone Assistants

We are committed to being there to help you with your questions and inquiries. Through our virtual contact centre, we will continue to provide assistance through our live agents during our working hours in the same way you would receive assistance in person.

Virtual Payments

We now accept every major payment option available through Shopify® payments including Visa, Mastercard, Amex®, Google Pay, Apple Pay®, PayPal® and Interac e-Transfer® as accepted methods of payment. With virtual payment options, you will no longer need to make payments in person or visit a bank to pay invoices.

Free, Contactless Home Delivery Option

We have partnered with some of the best equipped suppliers and courier companies to provide you a fast, efficient and 100% Free Contactless Delivery service during the current global crisis. The UPS® Standard, FedEx® and Canpar® Home delivery services we now utilize (Free for all Betel customers until further notice) require no customer signature and therefore provides both the customer and the courier a safe, contact-free delivery experience. Canpar® may require that the recipient be home at the time of delivery or alternate pick up or delivery arrangements may need to be made in advance by contacting Canpar® .

Warehouse Pick Up Option

We have temporarily suspended the GTA Warehouse Pickup following the recent changes made to provincial guidelines.

Kiosk Pick Up Option

We have temporarily suspended our kiosk pick-up option until further notice. However, we have adopted a Canada-wide 100% Free Delivery policy to include all products and all addresses in Canada with the exception of Yukon, Nunavut and Northwest Territories.

What's Next

We will continue to follow all of the directives and updates outlined by the Government of Ontario and the Government of Canada and will update this page if anything else changes.

Thank you for placing your continued trust in our business and services. 

Sincerely,

The Betel Canada Team
 

English
English