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COVID-19 UPDATE

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KEY UPDATES - UPDATED AT 12:45PM EST FRIDAY MAY 01

▪︎ AS A BUSINESS THAT PROVIDES AND SUPPORTS ONLINE COMMERCE, WE ARE FULLY OPERATIONAL AND FUNCTIONAL DURING THE CURRENT PARTIAL LOCKDOWN.

▪︎ WE NOW PROVIDE CONTACTLESS FREE HOME DELIVERY IN PARTNERSHIP WITH OUR TRUSTED LOGISTICAL PARTNERS UPS® CANADA AND CANPAR®.

▪︎ CANPAR SHIPMENTS REQUIRE SOMEONE TO BE HOME AT THE TIME OF DELIVERY.

▪︎ WITH EVERYONE'S SAFETY IN MIND, OUR LOCAL OFFICES AND PICK-UP KIOSKS WILL REMAIN CLOSED TO CUSTOMERS AND STAFF UNTIL FURTHER NOTICE.

▪︎ WE ASK ALL OUR VALUED CUSTOMERS TO PLEASE RESPECT AND ABIDE BY ALL NATIONAL, PROVINCIAL AND MUNICIPAL STAY-AT-HOME ORDERS FOR THE SAFETY OF EVERYONE CONCERNED.

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Betel Canada is a Canadian E-Commerce Business based in Ontario, Canada that provides and supports online retail by providing warehousing, storage and distribution of goods that are ordered online.

We understand that the continued spread of Coronavirus (COVID-19) in our communities and around the world has understandably raised concerns for you and your families.

Please take a moment to review a few important steps we have taken to help make your shopping experience during this global crisis safe and stress free.

Virtual Assistant 

We have launched a virtual customer assistant, a Green chat bubble through which customers will be able to reach our team, get help, ask questions and make suggestions. This option will now enable our customers to interact with our staff without having to visit our offices and meet representatives in person.

Phone Assistants

We are committed to being there to help you with your questions and inquiries. Through our virtual contact centre, we will continue to provide assistance through our live agents during our working hours in the same way you would receive assistance in person.

Virtual Payments

We now accept every major payment option available through Shopify® payments including Visa, Mastercard, Amex®, Google Pay, Apple Pay®, PayPal® and Interac e-Transfer® as accepted methods of payment. With virtual payment options, you will no longer need to make payments in person or visit a bank to pay invoices.

Free, Contactless Home Delivery Option

We have partnered with some of the best equipped suppliers and courier companies to provide you a fast, efficient and 100% Free Contactless Delivery service during the current global crisis. The UPS® Standard and Canpar® Home delivery services we now utilize (Free for all Betel customers until further notice) require no customer signature and therefore provides both the customer and the courier a safe, contact-free delivery experience. Canpar® may require that the recipient be home at the time of delivery or alternate pick up or delivery arrangements may need to be made in advance by contacting Canpar® .

Shipping Delays

The impact of COVID-19 is causing local, provincial, and national governments around Canada to issue warnings pertaining to travel and transportation and that has impacted our ability to meet our published delivery time (Ontario and Quebec: 3-5 business days, Elsewhere in Canada: 5-7 business days) for some areas. As a result, we have suspended our time-guarantee for all shipments for all regions effective immediately, until further notice. While most shipments will reach the intended destination within the published delivery time, it is likely that a very small number of shipments may get delayed by up to 5 business days due to extraordinary circumstances.

Temporarily Suspending Warehouse Pick-Up Option

For the safety of our customers and our warehouse staff alike, we have with immediate effect suspended our popular warehouse pick-up option until further notice. However, we have adopted a Canada-wide 100% Free Delivery policy to include all products and all addresses in Canada with the exception of Yukon, Nunavut and Northwest Territories.

What's Next

We will continue to follow all of the directives and updates outlined by the World Health Organization (WHO), Government of Ontario and the Government of Canada and will update this page if anything else changes.

Thank you for placing your continued trust in our company and services. 

Sincerely,

The Betel Canada Team